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Terms of Service

Effective Date: June 25, 2026

These Terms of Service ("Terms") are a binding agreement between you and VaultPoint Systems LLC ("VaultPoint", "we", "us", or "our") governing your access to and use of Zetadeck and related sites and applications at zetadeck.com (the "Service"). By accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

1. Definitions

  • Workspace. A tenant environment that holds your organization's data and members.
  • Free plan. The no-cost plan every workspace starts on, with a limited number of seats and a monthly AI-action allotment.
  • Pro plan. A paid, per-seat subscription that unlocks the full workspace.
  • Module. An optional surface you can turn on in a workspace. Some modules are premium add-ons that require Pro.
  • Customer Content. The data you and your members put into the Service.
  • Agent. The AI assistant built into the Service.

2. Eligibility and Accounts

  • You must be at least 18 years old to create an account.
  • You agree to provide accurate, current, and complete information and to keep it updated.
  • You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorized use.
  • Workspace administrators control roles, permissions, members, and settings, and are responsible for managing access within their workspace.

3. The Service, Plans, and Modules

Zetadeck is a modular platform. Each workspace starts on the Free plan and can upgrade to Pro and add premium modules tuned to different lines of work. We may add, change, deprecate, or remove modules, plans, and features over time. Features labeled "coming soon", "beta", or similar are provided for evaluation, may change or be withdrawn, and may not work as expected.

4. Billing, Seats, and AI Actions

  • Free plan. The Free plan is free and includes a limited number of seats and a monthly AI-action allotment. We may change Free limits over time.
  • Pro plan. Pro is billed per seat as a recurring subscription, monthly or annually, in advance, through our payment processor (Stripe). Your subscription renews automatically until canceled.
  • Premium modules. Premium modules are optional add-ons that require Pro. Each is billed as a recurring subscription at a flat price per workspace, independent of how many seats you have.
  • Seats and AI actions. Each plan includes a monthly allotment of AI actions. Additional seats and AI-action credit packs may be purchased and billed accordingly. Unused monthly AI actions do not roll over unless we state otherwise.
  • Taxes. Fees are exclusive of taxes. You are responsible for any applicable taxes other than taxes on our net income.
  • Price changes. We may change prices. Changes apply to the next billing cycle after reasonable notice.
  • Cancellation and downgrades. You may cancel Pro or remove premium modules at any time through billing settings. Cancellation takes effect at the end of the current paid period. Downgrading to Free or removing a module ends access to the features it provided, though your workspace and its data remain on the Free plan.
  • Refunds. Except where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods or unused allotments.
  • Non-payment. If a charge fails, we may suspend or downgrade paid features until payment is resolved.

5. Customer Content

You own your Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit, display, and back up Customer Content solely to provide and improve the Service and as you direct (for example, to power a feature or an integration). You are responsible for your Customer Content, for having the rights to use it, and for ensuring its use complies with applicable law.

6. AI Features

  • The Agent generates output using third-party AI models and your workspace context. Output can be inaccurate, incomplete, or unsuitable for your purpose. You must review it before relying on it.
  • The Agent can propose changes to your workspace. Write actions require approval by a member before they take effect, and you are responsible for actions you approve.
  • The Service is software and does not provide legal, financial, tax, accounting, medical, or other professional advice. Output is not a substitute for a qualified professional. You are responsible for your own decisions and for regulatory compliance.

7. Third-Party Integrations

You may connect third-party products (for example banking, email, or messaging providers). Your use of those products is governed by their terms, and you are responsible for your accounts, API keys, and configurations. We are not responsible for third-party products and may stop supporting an integration at any time.

8. Acceptable Use

You agree not to:

  • Violate any applicable law or regulation, or infringe the rights of others.
  • Upload unlawful, harmful, infringing, or malicious content, including malware.
  • Attempt to gain unauthorized access to the Service, other workspaces, or related systems, or probe, scan, or test their security without authorization.
  • Interfere with or disrupt the integrity or performance of the Service.
  • Reverse engineer, resell, or sublicense the Service except as permitted by law.
  • Use the Service to build a competing product, or use automated means to access it in a way that harms the Service or other users.
  • Use the Agent to generate content that is unlawful, deceptive, or harmful.

9. Regulated Data

You are responsible for ensuring your use complies with laws applicable to your data, including health, financial, and professional-conduct regulations. The Service is not offered as a HIPAA Business Associate arrangement. Do not store protected health information or other specially regulated data unless we have signed a separate written agreement covering it.

10. Vault and Data Loss

The Vault offers a zero-knowledge, end-to-end encrypted option. For E2EE Vault items, VaultPoint does not hold the keys to decrypt your data. If you lose your encryption keys or recovery material, that data will be permanently unrecoverable. We are not liable for data loss arising from your failure to maintain access to your keys.

11. Intellectual Property

The Service and all of its content, features, and functionality (excluding Customer Content) are owned by VaultPoint and its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service per these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

12. Service Availability

We aim to keep the Service available and reliable but provide it on an "as is" and "as available" basis. We may modify, suspend, or discontinue any part of the Service, and we may perform maintenance that causes downtime. Unless agreed in a separate written contract, we do not commit to a specific uptime level.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI output will be accurate or reliable.

14. Limitation of Liability

To the fullest extent permitted by law, VaultPoint and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or other intangible losses, arising out of or related to your use of or inability to use the Service. Our total aggregate liability for any claim relating to the Service will not exceed the greater of the amount you paid us for the Service in the twelve months before the event giving rise to the claim, or one hundred US dollars.

15. Indemnification

You agree to indemnify and hold harmless VaultPoint and its officers, employees, and suppliers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your Customer Content, your use of the Service, your violation of these Terms, or your violation of any law or the rights of a third party.

16. Termination

You may stop using the Service and delete your workspace at any time. We may suspend or terminate your access if you breach these Terms, fail to pay, or create risk or legal exposure for us, or if we discontinue the Service. On termination, your right to use the Service ends. We will make your Customer Content available for export for a limited period where reasonably practical, after which it may be deleted in line with our Privacy Policy. Sections that by their nature should survive termination will survive.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in Georgia have exclusive jurisdiction over disputes arising from these Terms, subject to any mandatory rights you have under local law.

18. Changes to These Terms

We may update these Terms. We will post the updated version here and revise the Effective Date, and for material changes we will provide additional notice where required. Continued use of the Service after an update means you accept the revised Terms.

19. Contact

Questions about these Terms can be sent to:

VaultPoint Systems LLC
Email: zetadeck@vaultpoint.systems