Getting help
Guides, tickets, and where to ask.
This help center answers most product questions, and the AI assistant has read all of it, so asking in chat often gets you there faster.
Workspace admins can open a support ticket from Help, Tickets: pick a category and priority, describe the issue, and the conversation continues in the thread. You are notified on every reply.
You can attach files to a ticket or any reply. Use the Attach files button next to the message box to add screenshots, PDFs, logs, or exports (images, PDF, text, CSV, JSON, and ZIP, up to 10 MB each and 5 per message). Attachments are private to your workspace and the support team, and each one downloads through a short-lived secure link.
For anything sensitive, email support directly. The address is on the marketing site's contact section.